Privacy Policy

The Trafalgar Tavern is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and store your information, in line with the UK General Data Protection Regulation (UK GDPR).

1. Who we are
The Trafalgar Tavern
Park Row, Greenwich, London SE10 9NW
Email: info@trafalgartavern.co.uk
Phone: 020 3887 9886
For the purposes of data protection law, we are the data controller.

2. What personal data we collect
We may collect and process the following:

• Your name, email address, phone number
• Booking and reservation details
• Preferences or special requests (e.g. dietary requirements)
• Marketing preferences
• Information submitted through contact forms or competitions
• Guest WiFi login data (via Wireless Social)
• Browsing information via cookies and analytics tools

3. How we collect your data
We collect data when you:

• Make a reservation via DesignMyNight
• Connect to our guest WiFi (Wireless Social)
• Subscribe to our newsletter or loyalty programme
• Submit an enquiry via our website
• Enter competitions or interact with us on social media
• Visit our website and accept cookies

4. Lawful bases for processing
Under UK GDPR, we rely on the following lawful bases:

• Consent: When you opt in to receive marketing communications
• Contract: To manage bookings, reservations or respond to your enquiries
• Legitimate interests: To operate and improve our services, maintain security, and understand how our website is used
• Legal obligation: Where we are required to keep certain records

5. How we use your personal data
We use your information to:

• Manage reservations and events
• Send updates, offers, and event invitations (with your consent)
• Provide guest WiFi access via Wireless Social
• Improve our services, website and customer experience
• Keep records where required by law

6. Sharing your data
We do not sell your personal data. We may share it with trusted third parties who help us operate effectively, including:

• DesignMyNight (booking system)
• Wireless Social (WiFi data capture)
• Access Group CRM (Acteol) (for secure marketing and customer communications)
  All third-party providers are under contract to process your data securely and only for the purpose of delivering their services on our behalf.

7. Data security and storage
We take appropriate technical and organisational measures to secure your data. Your personal data is only retained for as long as necessary to fulfil the purpose it was collected for, or to comply with legal and regulatory obligations.

8. Your rights under UK GDPR
You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (in certain circumstances)
• Withdraw consent for marketing communications at any time
• Object to or restrict the processing of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request or ask a question, please contact us at info@trafalgartavern.co.uk.

9. Cookies
Our website uses cookies and similar technologies to provide a better browsing experience and analyse traffic. You can manage your cookie settings via your browser. 

10. Updates to this policy
We may update this Privacy Policy occasionally. The latest version will always be posted on this page with a revised “last updated” date.

Last updated: June 2025

11. Contact us
If you have any questions about this policy or how we handle your data, please contact:
info@trafalgartavern.co.uk